All users of (website name), run by [Company Name] (hereinafter referred to as "we," "us," or "our"), are subject to this refund policy. You accept responsibility for adhering to and being bound by the following refund policy by using our payment gateway services. You should not use our services if you disagree with any portion of this policy.
Refunds might be taken into consideration in the following situations:
1 Multiple charges are made for the same transaction in duplicate.
2 Fraudulent or unauthorized transactions.
3 Transactions that are unsuccessful or partial, in which money is taken but the service is not provided.
Requests for refunds must be submitted between two and three days following the transaction date. Refund claims made beyond this time frame may be rejected at our discretion.
Users must send the following details via the official Email/Support Ticket/Contact form) in order to receive a refund:
1 Transaction information (amount, date, and transaction ID).
2 Cause of the refund inquiry.
3 Any relevant supporting documents (e.g., emails, screenshots, etc.).
Refunds are processed in the same currency and amount as the original transaction, unless otherwise agreed upon. After we receive a refund request, we will examine the information submitted and determine whether the request is eligible for one. If the request is granted, the refund will be processed to the original payment method used for the transaction within 5-7 business days.
Transactions made after the designated refund request period, transactions where the goods or services are delivered as promised, and transactions that breach our terms and conditions or are suspected of being fraudulent are just a few examples of the types of transactions that might not be refundable.
Refunds could occasionally be governed by the rules of banking institutions or third-party payment processors. While we will do our best to help consumers submit refund claims, we are not liable for the deeds or regulations of other parties.
This refund policy is subject to change at any moment. Any modifications will take effect as soon as they are posted on our website. It is the responsibility of the user to periodically check for revisions to the refund policy.
Please get in touch with us at (official mail/ phone number) if you have any questions or complaints about our refund policy or refund requests.